What if I find a problem with the service?
Every cleaning has a 100% satisfaction guarantee. We always ask that you meet with us at the end to ensure that you are satisfied.
How do I pay you?
You may pay with cash,check,paypal or credit card or leaving payment on your counter top
Do I need to be home?
Most of our clients are not home when we clean their homes. We keep detailed information about each client's home regarding pets, access, and alarm codes as well as any special instructions. If you prefer to be home, we will try schedule a time that is mutually convenient.
How will you get into my home?
You can give us a key, give us a code to the garage door if you have a keypad outside, hide a key (our least favorite option for security reasons) or, make sure that someone is home when we arrive.
When will you be cleaning my home?
You will have a scheduled date with an a.m. (before lunch) or p.m. (after lunch) time slot. Our normal cleaning hours are 9:00AM to 6:00PM. We will make every effort to schedule your cleaning to meet your needs.
Do you charge a lock out or cancellation fee?
Yes, if the cleaning crew arrives to your home and we are not able to clean for any reason, you will be charged a $50.00 lock out/turn away fee to pay for their gas, mileage, and time they took to get to your home. However, we do not charge a rescheduling fee so please call us 48 hours ahead of time if you need to make a change with your schedule. In the event of a cancellation of less than 48 hours of notice a cancellation fee of $50 will be charged. The client agrees to pay the entire cost of the cleaning in full for any visit cancelled by them on the day of the cleaning. Please note that repeated re-schedules or cancellations may result in losing your scheduled time slot.
Who provides the supplies and equipment?
We will provide all of the cleaning supplies and "tools of our trade". We properly disinfect your supplies and keep them separated. Of course, if you would prefer to provide the cleaning supplies, let us know, we are happy to oblige.
What about "special requests?"
No problem! Check out our list of additional services offered, if you need something that is not listed just let us know. We will do our best to accommodate your needs. Please let our office know at the time of your estimate or 24-48 hours prior to your cleaning (706) 288-8901
Do you clean windows?
Yes, for an additional fee we will clean your interior windows.
How do I get regular service started?
Simply give us a call at (706) 288-8901, or email us at email@example.com
Will the price always be the same?
For routine cleaning clients, once set, the fee will be the same each time we clean. If you elect to add services or to have a rotating service, your price will also change accordingly. We will review our pricing schedule once a year and you will be notified of any changes in advance.
Do I have to sign a contract for service?